A Special Dose: Interview with Chris George

Matt here with your weekly Subscription Prescription 💊

This is a special episode! With SubSummit coming in June, I sat down to interview Chris George, the cofounder of SubSummit, Gentleman’s Box, and a leading voice in the subscription industry.

How Do You Manage Chargebacks

Chargebacks cost e-commerce $31 billion dollars every year.

Subscription brands suffer the most from this; many people will see a charge months down the road and mark it as fraud because they forgot its from you. Or worse, they see that as the ‘easy way’ to cancel their subscription with you.

Chargebacks are nearly impossible to manage manually. They take a lot of time and effort, and did you know that you have the chance to challenge them before they take effect?

When done well - you can win more than you lose. Better yet, it can be automated with software by an amazing partner: Chargeflow.

Chargeflow takes out the manual labor and guesswork of challenging and fighting claims. They’re used by brands like Obvi, Huel, and Freebird.

The best part is that you can get a free audit from them today to see how they can improve your win rate. This is a no-brainer solution that more than pays for itself right away!

Are you heading to SubSummit in Dallas this June?

I will be. It’s my favorite event of the year. Not just to see so many friends, partners, and clients, but because it’s an entire conference focused on subscriptions!

If you’re not busy June 17-19th, I hope you’ll join me. 🙂 

To celebrate, and help you do better at subscriptions, I’ve got a special treat for you: an interview with Chris George.

Hear his unique take on what big brands are doing to scale and manage customer experiences on subscriptions. He has some great tactics to share too. Worth the listen!

Let me know if I should look for you in Dallas!

 - Matt Holman 🩺

The Subscription Doc